For the past year, the Legal Ombudsman have been working with ESRO to deliver a piece of research called ‘Understanding Customer Needs’.
They have now announced their Service Principles which you can read here.
Kathryn Stone OBE said: “I’m really pleased with the outcomes of the ESRO Research, as we move forward I hope our principles and standards really help us to review and improve all areas of our work so we can continue to provide an excellent service to our customers and stakeholders”
To view the full document, click here Customer Service Principles and Standards
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